Normally you should be able to pick up the products from your post office within 2-3 days after we receive your order. The post office will notify you of when you can pick up the package.
You have two weeks to pick up the package from your local post office. If you haven't picked up the package within this time, it will be returned to us. These are post office regulations. You will also be invoiced for the delivery costs.
Cash on delivery If you chose to pay cash on delivery, the fee will be added to the invoice amount.
Customers in Svalbard The post office has introduced a separate fee for packages to Svalbard. For this reason, each order from Svalbard will be charged with this fee, which currently amounts to NOK 160 .
Terms of purchase
PAYMENT AND RETURN These terms apply to all sales of products from the online shop to consumers and to online shop sales. The customer's order confirmation/order and these terms constitute the full agreement for the transaction.
These terms only apply to sales in Norway including Svalbard and Jan Mayen. Any freight costs to Jan Mayen must be handled over the telephone after the order registration. Customers outside this area must contact us via letter, e-mail or telephone. Sales to consumers are regulated by for instance the Norwegian Act relating to consumer purchases (forbrukerkjøpsloven) and the Norwegian Act relating to a cooling-off period in connection with certain contracts for consumer purchases (angrerettsloven).
PRICES The prices include 25% VAT. If the VAT, taxes or other fees are changed, our prices will be changed accordingly.
ORDER All orders are considered binding. You will receive an order confirmation via e-mail which includes all the information you need. You will also receive an e-mail with updated information as your order is being processed.
THE RIGHT TO CANCEL THE ORDER AND RETURN THE PRODUCT(S) No transaction is complete until you have seen and approved the product. If you should regret a purchase, you can report this to us via e-mail or return the product with all the packaging within 14 days from the day you received the products (the cooling-off period) and attach a document explaining why you are returning the product. It is up to you to decide whether you want another product or your money back. Please note that the cooling-off period is extended to 3 months if you do not receive a document explaining your right to cancel the order with the product.
The condition for returning the product is that it has not been used and can be sold as new. All labels must still be attached and the original wrapping must also be included. You can return a product without giving any reasons for doing so, but we encourage you to describe the reason for returning the product on the return form. If you use the right to cancel, and return the product(s) as a package or letter, you have to pay for the return costs. Fill in the return form and explain what you are returning. When we have received the product(s) in an undamaged condition, we will reimburse your for the cost of return within 30 days. Include your bank or post giro account number on the return form to quickly receive the money to your account; otherwise the money will be sent to you using a normal giro payment.
You have the right to cancel all your purchases within the cooling-off period of 14 days. During this period you have the right to return the products you have received without any obligations on your part except from paying the cost of return. The products must be undamaged and unused. The fees are the same irrespective of how many products you have bought. If you wish to cancel the purchase of a used product, please contact us using the contact form. In case of a conflict, you can contact the Norwegian Consumer Council (Forbrukerrådet) or your local consumer office for help. We also recommend that you read the information about your right to return the product.
FORCE MAJEURE If a situation should arise that makes it impossible for us to meet our obligations with regards to this agreement, which according to generally accepted purchasing rules and regulations is deemed to constitute force majeure, the afflicted party's obligations cease to exist for the period that the extraordinary situation endures. Situations constituting force majeure include for instance change of law, strike, lockout and other circumstances the parties have no control over, such as war, rebellion, fire, explosion or government sanctions. The same applies to sudden changes to the requirements concerning labelling of products, warning information, a ban on sales or decisions made by public authorities that affect the market and products in a negative direction or causes an abnormal drop in the market.
INFORMATION PROVIDED BY THE ONLINE SHOP We strive to provide our customers with information that is as correct as possible. Nevertheless, typing and printing errors may occur. We may therefore not be able to supply products in accordance with information you have received through the online shop, marketing or elsewhere.
We appreciate your visit to our website and your interest in our products. We want you to feel safe when you are visiting our pages, and ensure you that your personal information will be used in a secure way by those of us who process your data.
Collection of private information We also collect some information about your hardware and software. This information might include your IP address, web browser type, operative system, domain name, time of access and referring web addresses. This information will be used to run and maintain the quality of this service, and to provide general statistics regarding how our website is used.
Use of personal information We use the personal information for the following purposes:
To ensure that the site meets your requirements.
To supply products and services, such as a newsletter, special offers and other information you request or purchase.
To help us create and publish content that is relevant to you.
To notify you of new products, special offers, updated information and other new services we offer, if you request such information.
To control personal information. When you register, or provide us with personal information in any other way, we will not share this information with third parties without your permission, except in the situations already mentioned. The information will only be used for the abovementioned purposes. If you register, you will also tell us how and if you want to receive communication from us.
Access to personal information We will provide you with means to ensure that your personal information is correct and up to date. If you register on our website, you will have a full overview over your orders at all times.